CIP_Logo_New.JPG (158357 bytes) CIP DEVELOPMENT SERVICES CIP2
HomeNewsSite MapAbout CIPServicesCountry NewsPublished Articles
CM 01
CM 02
CM 03
Bridgestone
IMI
EXTRACT from "CarDealer" November 2009
CD01 

Is your team

Fighting Fit?

 Training is the key to keeping your
team motivated and productive.
Richard Aucock looks at the
various initiatives on offer

Everyone is talking about training nowadays. The complacency of the good days has gone — now, only the few fail to realise that, to actually grow business and make more money, you need to rely on the people doing the job, rather than the market itself. But where do you start? Potentially, it's a minefield.

Particularly if you don't approach it right. Some dealers may see it as an expense which can be done without. Many training providers will give advice to the contrary here — and, indeed, better-trained staff do inherently perform better and make you more money. . . . .

There's much more to gaining skills than plain training, though. CIP Development Services runs a 'Continuous Improvement Process', which promises particularly big efficiency gains in service departments. It works by handing over analysis of the business to its employees. A team of half a dozen, in a five-day programme, analyse various operations, and they themselves work out where time-savings can be made.

These teams are not from top brass, though. 'We generally discourage having a member of management on the team, as the tendency then is for the other team members to agree with the manager's comments,' says director Ian Godfrey.

'They are less likely to come up with as many good, innovative, ideas themselves for improvement.'

These teams will be led by someone outside the business — they give a new set of eyes on proceedings, and usually see many more improvement opportunities than 'insiders'. Just make sure, says Godfrey, it's someone trained to visualise potential alternatives.

All this leads to a set of processes that focus on specifics, and which can be continuously improved upon. Hence, Continuous Improvement Process, something that's been deployed in more than 100 countries worldwide. You needn't fear about forking out to undertake it, says Godfrey: 'In every single instance, the costs of the exercise have been proved to be capable of being recovered within less than three or four months. What's more, after that, profits increase accordingly, as well as customer satisfaction and overall efficiencies.’

That's why he offers a profit guarantee: a full refund of the training programme if potential savings are NOT proven by those involved.

It's a confident guarantee. 'In one large operation with two vehicle workshops, it was proven that pre-tax profits — including profits on the additional parts sold through the two service departments as a result of the increased throughput from the same number of technicians — would increase by a little over £3.5m in the 12-month period after completing CIP! Amazing.

Throw in follow-up reviews from the team leader on an ongoing basis, which often reveal even more savings, and Godfrey reckons it adds up to one simple headline: 'The aggregate time saved will enable more vehicles per day to be serviced by that technician, without him actually working harder — just more effectively.'

Really, how can you argue? Indeed, how can you wonder about training as a whole? With the right buy-in from staff and management, it can help employees grow, help the business perform more efficiency and help you make more money in the process. All stats and evidence says that training does the job. Who will you choose to help in YOUR business? [CD]

CarDealer ~ 20 November 2009

HomeNewsSite MapAbout CIPServicesCountry NewsPublished Articles

horizontal rule

Our Mission ~ Dedicated to Providing the Best Possible Service to our Clients

horizontal rule

Contact Information

Telephone

+44 (0)1582 867897         +44 (0)1234 823408

Postal address 29 Bedford Road, Houghton Regis, Bedfordshire, LU5 5DL.  UK
Internet

www.cipautouk.co.uk

e-mail cip@cipauto.co.uk
Send mail to cip@cipauto.co.uk for any additional information about CIP
Web Site designed by CIP BUSINESS SERVICES  
  LINKS

BDM Voice:  One of the UK's leading providers of integrated 'voice' and business development solutions, specialising in the Automotive Industry.

Autostrategies ~ Import and Vehicle Parc statistics for almost every country in the world
Copernicus ~
Copernicus International Consulting Ltd. Copernicus helps companies to achieve sustainable growth by developing their innovation initiatives and strengthening their internal capabilities, so we can work well together to assist you by adding our specialist knowledge of the Automotive industry.
IMI
~ Institute of the Motor Industry, UK
Mid East Journal ~ all aspects of Middle East News for Businesses: part free - full range of articles by subscription
 

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by CIP Development Services and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of CIP Development Services. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, CIP Development Services takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

CIP Development Services, Registered in England ~ VAT Number ~ 658 0815 18    Registered Office ~ 29 Bedford Road, Houghton Regis, Beds LU5 5DL, UK

script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ?
"https://ssl." : "http://www.");
document.write(unescape("%3Cscript src='" + gaJsHost + "
google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
</script>
<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-xxxxxx-x");
pageTracker._initData();
pageTracker._trackPageview();
</script>